Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

You may return unused merchandise listed on this site that is in saleable condition within 30 days of the original purchase date for a refund, less the original shipping charges we incurred. Special order items (items that are not listed on the site) are not eligible for return.

Please note, we will deduct our original shipping costs from any refund.

To start a return, please contact us at info@thecoatingstore.com. Items sent back to us without first requesting a return will not be accepted, so always contact us first.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items

Special order items (items that are not listed on the site) cannot be returned. Please get in touch if you have questions or concerns about your specific item.

Exchanges

Exchanges may be done up to 90 days from original purchase date, if the product is in saleable condition. Be sure to contact us for instructions on how to properly return your item(s) before sending your item(s) back.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days (most refunds process in 2-5 business days). Please remember it can take some time for your bank or credit card company to process and post the refund as well.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@thecoatingstore.com.

How Do I Return or Exchange A Purchase?

To begin the return process, please email us at info@thecoatingstore.com. We cannot accept returns that we did not authorize, so contact us for details. Returns may be done 30 days from original sale date and exchanges may be done up to 90 days from original purchase date. Please be advised that that TheCoatingStore.com's original shipping costs will be deducted from your refund. Buyer is responsible for return shipping costs, and we recommend you insure your package.

Do Have a Restocking Fee?

No, we do not charge a restocking fee at this time, but original shipping costs will be deducted from your refund.

What Happens If You Ship Me The Wrong Paint?

Despite our best efforts we sometimes make mistakes and ship the wrong item or leave an item out. It is important to inspect your items within 24 hours of receiving them to make sure you have the items you ordered and they are in good use-able condition. If we have omitted an item or sent the wrong item we will make make sure you get the correct item as soon as possible.

What Happens If I Ordered The Wrong Paint?

You will need to go through the return process. To begin, please email us at info@thecoatingstore.com. We cannot accept returns that we did not authorize, so contact us for details first. If you have any questions about color or products, feel free to contact us before you buy. We are happy to answer your questions.

Are There Certain Products I Can Not Return?

Yes. Any used paint or coating cannot be resold, so it is not eligible for return. If you are unhappy and would like to discuss an exchange, please contact us at info@thecoatingstore.com within 90 days of original purchase date to discuss options.

Special order items, defined as items not listed on our site, are not eligible for return.

Do I Have To Pay For Return Shipping?

Yes, the buyer is responsible for return shipping. We recommend you insure your package. Contact us for return details on how to properly return your items.

What Happens If My Return Never Arrives - Will I Still Receive A Refund?

Sorry, no. This is why we suggest insuring your return package.

How Long Will It Take To Receive My Refund?

Once your return is received and processed, it usually takes 2-5 business days for your refund to deposit. Refunds can only be made to the original payment method.

What If My Purchase Arrives Damaged?

We go to great lengths to pack materials to reduce shipping damage. However, no matter how well items are packed, they sometimes will get damaged by the carrier in transit. If this happens, please let us know right away, and be sure to keep the box the parts arrived in. Items damaged or items missing from your shipment must be reported within 24 hours of package receipt. Should your items be damaged beyond use during shipment, please take photos of the box and items and email them to us at shipping@thecoatingstore.com. We will work with you to file a damaged freight claim to get your money back or materials replaced. We do not consider dented cans as damaged product as long as they are not leaking and the lids can be removed and re-secured.

What If Someone Else Bought This Paint For Me, But I Want To Return It?

TheCoatingStore.com cannot issue a refund for a product you didn't purchase, but if you want to exchange the item we may be able to help. Please email us at info@thecoatingstore.com within 90 days of the original purchase date. We cannot accept returns that we did not authorize, so email us for details.